We’ve pulled together some of the most frequently asked questions to provide as much information to guide you in our products and services.

We are based in the historical village of Corbridge, Northumberland, 18 miles west of Newcastle upon Tyne. The shop is open Monday 11am-4pm, Tuesday – Saturday 10am-4pm and closed Sunday. 

We stock many of the pieces on the website and a whole lot more. Some pieces are custom made and may be out of stock, so please call ahead if you wish to view a piece to check we have one available.

We can make pieces to order, so if you see something you like but it is not quite right give the shop a call and we can talk about the alternatives. 

We love to make commissions. Whether you have a specific idea or a vague notion we can help you develop a design and create something you will love. Check out our commission process here.

Please call the shop on 01434 633000. The shop is open Monday 11am-4pm, Tuesday – Saturday 10am-4pm and closed on Sunday. If we are unable to answer the phone because we are serving a customer in the shop, please leave a message with your phone number and we will get back to you. 

Your piece of jewellery will arrive in a black or grey gift box and packaged in either a cardboard box made from 70% recycled materials and is recyclable or a padded envelope made from 75% recycled materials and are also recyclable. All of our packing tape is made from natural rubber adhesive making it recyclable.

Some of our products are made to order and an estimated dispatch date is given at the bottom of each product description. If you require the item sooner than the mentioned date, please contact the shop to discuss this. 

We offer free gift wrapping with luxurious paper and ribbon and personalised message upon request. Please select the gift wrap option upon checkout and include your message, or call the shop to request it. 

Some pieces are made to order and others we have in stock ready to ship. We try and make the information about the expected dispatch date available on each individual product but sometimes stock levels vary quicker than the website can be updated. We love a challenge and a deadline, so if we can do it, we will try our hardest to meet it, so call the shop and we can check if the product you are after is ready to go. 

We use Royal Mail Special Delivery which promises delivery the next day and requires a signature upon delivery. Please note the delivery is after the date of dispatch and not after the order date. We cannot be held responsible for parcels not being delivered on time if the recipient is not in to take delivery. If you need to make alternative delivery address arrangements, let us know. 

International Orders are posted via Royal Mail International Tracked and Signed service and cost £12. Estimated delivery times are 5-10 working days from the date of dispatch. Please note delivery is from the date of dispatch not from the order date. 

We cannot advise on Custom and Duty charges in each country and would suggest researching this with your local customs office.

Please see our Returns policy which you can find here. 

All pieces must be returned within 14 days and be unworn in their original packaging. 

Returns are posted at the customers expense and must be suitably insured and tracked. We cannot be held responsible for lost or missing jewellery in transit. 

If the parcel and contents have been damaged in transit, please contact the shop within 48 hours to inform us of the problem and provide photographic evidence so we can inform Royal Mail and issue a replacement piece as soon as possible.

If the jewellery is faulty, please contact us for a replacement. 

To help keep you piece of jewellery looking it’s best, we recommend not wearing your jewellery whilst showering, bathing, swimming or in a hot tub. To clean your jewellery avoid silver dips and use a silver polishing cloth. Do not spray perfume directly onto the jewellery and avoid contact with solvents. 

We will happily repair our own jewellery but we no longer take repairs made by anyone else. Each repair is taken on an individual basis. 

Please select website gift vouchers for a code that can be gifted to anyone who is not local to the shop and can only shop online. If your recipient is local to Corbridge, UK and is able to pop in and select their piece of jewellery we can post out our unique Gift Coins (only redeemable in the shop).

Our Gift Coins are available in £5, £10, £20 and £50 Coins and arrive in a black pouch in a black gift box. 

Please visit your local jeweller to accurately measure your ring size. Alternatively we can post a free ring sizer which you can request here. We cannot be held responsible for inaccurate ring size measuring and subsequent ring resizing will need to be covered by the customer.

You can find an International Ring Conversion Chart here. We work in UK ring sizes which are letters from A to Z+6 and half sizes between the letters. Eg. N1/2 is between N and O. We cannot be held responsible for inaccurate ring conversion. 

We are very proud to have our own British Maker Mark which is registered with the Birmingham Assay Office. Please see the attached Dealer’s Notice for a full explanation of the UK Hallmarks. 

Hallmarks are a series of marks that are stamped or laser etched onto certain metals to certify their purity.

Our maker’s mark is KT in two back to back crescent moons and is usually followed by the metal purity and then Anchor mark (Birmingham) and possibly a letter stamp referencing the year the piece was made.