If you are not completely satisfied with your purchase and would like to return the item for a refund, please contact us within 14 days of receipt of your purchase.
Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund any earrings purchased at Kirsty Taylor Goldsmiths.
Also exempt from any refund are bespoke commissions, made to order items or jewellery altered to a customer request.
To return an item to us:
- Package the piece of jewellery in its original packaging.
- Return the piece within 14 days of contacting us notifying us of the return.
- Return to: Kirsty Taylor Goldsmiths, Jubilee Buildings, 2 Middle Street, Corbridge, Northumberland, NE45 5AT.
- Please make sure your returned item is via a insured trackable service. Kirsty Taylor Goldsmiths cannot accept responsibility for return postage costs or if the item is lost, stolen or damaged in transit. These responsibilities are the customers.
When returning an item from overseas, please still make sure to follow the above steps.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you would like to exchange a piece or return a piece, please call the shop to discuss your requirements.
Returns received outside of the above stated timelines are accepted at the discretion of Kirsty Taylor Goldsmiths. Refunds will be issued within 10 days of receiving your returned item.
Returning Faulty Goods
If your piece of jewellery arrives damaged or faulty please contact the shop on +441434 633000 or email us at: firstname.lastname@example.org so we can arrange a replacement or refund.
Faulty items of jewellery will be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Kirsty Taylor Goldsmiths, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a repair service for such items. There will be a small charge for repairs to cover the cost of the repair along with any postage costs.
If you have received a gift and don't have a receipt, we will happily provide a credit note for the current item price. This can be used on our website or in our shop for the purchase of a different item with the same or greater value. Pieces must be returned in their original packaging and unworn.